Deposits & withdrawals

KRW stays KRW; crypto stays crypto. We do not auto-convert between them.

Step-by-step guideShort key points you can expand when you need them.

Deposit: Wallet → Deposit, follow instructions. Balance updates after approval.
Crypto deposits use QR/address — verify network and asset before sending.
If a deposit is missing, check: (1) sender name matches your signup name, (2) you used the instructed account or address, (3) you did not use a pay/wallet app that may not work, (4) review may still be in progress.
For help, tell Support the sender name, amount, and approximate time. Smaller amounts are often reviewed first.
Add a payout destination under Settings → Payout accounts & addresses first. Once saved, it autofills when you withdraw.
Withdraw: Wallet → Withdraw — confirm amount and withdraw PIN. You can also send to a one-time destination.
Withdrawals are reviewed; track status in Wallet and history. The large number on screen may differ from “Withdrawable” — withdrawals follow the withdrawable amount.

Limits, fees, and processing times follow in-app notices and terms.

KRW stays KRW; crypto stays crypto. We do not auto-convert between them.

Step-by-step guideShort key points you can expand when you need them.

Deposit: Wallet → Deposit, follow instructions. Balance updates after approval.
Crypto deposits use QR/address — verify network and asset before sending.
If a deposit is missing, check: (1) sender name matches your signup name, (2) you used the instructed account or address, (3) you did not use a pay/wallet app that may not work, (4) review may still be in progress.
For help, tell Support the sender name, amount, and approximate time. Smaller amounts are often reviewed first.
Add a payout destination under Settings → Payout accounts & addresses first. Once saved, it autofills when you withdraw.
Withdraw: Wallet → Withdraw — confirm amount and withdraw PIN. You can also send to a one-time destination.
Withdrawals are reviewed; track status in Wallet and history. The large number on screen may differ from “Withdrawable” — withdrawals follow the withdrawable amount.

Limits, fees, and processing times follow in-app notices and terms.